Introduction
This is the privacy notice for The Support Room Ltd.
For the purposes of the General Data Protection Regulation (commonly known as the "GDPR") and referred to herein as the "GDPR", The Support Room Ltd is the "controller" of personal data, which is collected from you when you visit and use this Website or communicate with us.
About us
The Support Room Ltd may be referred to herein as "The Support Room", "we", "us" or "our". Our company information is as follows:
Registered company number: 08778826
Registered address: 3 Sale Mews, Biggleswade, Bedfordshire, SG18 0AY
Privacy is very important to us and therefore we have created this privacy notice to tell you what personal data we collect from you when you visit and use this Website or communicate with us, including how we use your data, how we share it with others and how you can manage it. If you have any questions whatsoever about this privacy notice, do not hesitate to get in touch. Our contact information is set out below:
Post – The Data Protection Officer, The Support Room Ltd, 3 Sale Mews, Biggleswade, Bedfordshire, SG18 0AY
Email - contact@thesupportroom.co.uk
Please read this privacy notice before you start using our Website, as it will apply to your use of the Website. By using the Website, you confirm that you accept the terms of this privacy notice. You should also read this privacy notice if you have entered into communications with us, as it applies to any personal data that we collect from you during our communications.
This privacy notice should be read together with any other privacy notices which are brought to your attention on other pages of this Website which, when relevant, will apply to certain uses of the Website in addition to this privacy notice.
This privacy notice may change from time to time, so please periodically review this page to ensure that you are still satisfied with its terms and still agree to continue to share your personal data with us.
This version of the privacy notice is live from 25/05/2018.
Links to other websites
Our Website may contain links to other websites, but please note that such websites are our out of this control and are not covered by this privacy notice. Should you visit other websites, then the owners of such websites may collect and use your personal data, so you should familiarise yourself with any privacy policies which they publish which we cannot accept any liability for.
Personal Data
What is "personal data"?
Under the GDPR "personal data" is defined as:
"any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person"
As a result, "personal data" includes, amongst many other things, your name, address, phone number, email address and any other information that could be used to identify you, either by itself, or together with other information. It can also include other less obvious identifiers, such as your IP address and cookie data.
What personal data will The Support Room collect when I use this website?
By using this Website:
We may collect personal data that you provide to us by completing our CONTACT US form on this Website. This may include things such as your name (including title), address, phone number, email address, job title and company details. In any event, the precise personal data that we collect from you will be clear to you as you complete the relevant form, as we will only collect the personal data that you submit to us and which will be specifically requested (i.e. you will be specifically invited to enter your name, email address etc.). In certain circumstances, certain data fields will be marked with an asterisk (i.e. *), which means that we require this personal data to be provided. To the extent that fields are not marked with an asterisk, then we do not require this personal data, but should you submit it to us then we will automatically collect it;
We may collect personal data that you provide to us when you communicate with us for any reason. We will collect all of the information that is contained within your communication and, as this is within your control, you will be able to identify what this is. For example, if you communicate with us by email, we will collect your email address as a minimum;
We will automatically collect your IP address.
Why does The Support Room collect and use my personal data?
There are a number of ways that we may use your personal data. These are set out below:
Consent
On occasion, we may use your personal data because you have consented to us doing so, which will be in the context of:
Providing a quote for a service;
Supplying contracted social media marketing services; and
Considering you for a permanent or temporary position with us.
Whenever you have provided consent, we will use your personal data only for the purpose that we specify to you when you provide consent.
In any event, you will always have the option of withdrawing your consent at any time. In order to do so, please contact us by post, email or telephone, as set out above.
Legitimate Interest
We may use your personal data as set out below where there is a legitimate
interest, which will be in the context of:
Engaging with you in the course of our business, for instance, as an actual or potential client, supplier, partner or contractor, in the absence of a contractual relationship or obligation;
Responding to correspondence that you send to us and fulfilling any requests that you make of us (including things such as general business enquiries or enforcing your rights - as set out below);
Contacting you with relevant marketing or after-sales information after we have provided a particular service or product to you, or you have attended one of our training sessions. We will only ever contact you about our own products or service, or our own training events;
Contacting you from time to time for business development purposes if we have obtained your business contact details either personally (you expressly provided your contact details to us and requested to be contacted), through our business network, from a public directory or because you have signed up to one of our mailing lists;
Informing you of updates to our terms and conditions and policies;
Analysing, evaluating and improving the products and services that we offer to you;
Undertaking research and analysis on our products and services (for instance, by customer surveys), so that we can better understand our business and your needs;
Contacting you about permanent or temporary positions with us where you have previously applied for a position; and
Protecting ourselves, our Website and our IT systems against damage.
You always have the right to object against us using your personal data for legitimate interests. In order to do so, please contact us by post, email or telephone, as set out above. In the event that you object to the use of your personal data as above, we will endeavour to act on your request in a timely and efficient way. We will always stop using your personal data for marketing where you object to us using your personal data for this reason.
Contractual performance
We may use your personal data in order to perform a contract with you, for instance, to provide services to you as a client or engage with you as a supplier or a contractor.
Legal obligation
We may use your personal data in order to comply legal requirements that apply to us as a company (for instance, towards HM Revenue & Customs).
Who do you share my personal data with?
We would never share your personal data with third parties for their own marketing or business purposes without your consent, without it being required as part of a contractual obligation between us or without us being subject to a legal obligation to do so. However we use third party service providers in the course of our business for, amongst other things, social media marketing, social media analytics, web analytics, data storage, data back-up services, cloud sharing services and email services. These third parties are limited in their ability to use your personal data for reasons other than providing services to us. We will inform you in our service agreement contracts of the names of the third-party services that we will use to deliver our services to you.
We take steps to ensure that any third parties service providers who handle your personal data comply with relevant data protection laws and protect your personal data. Due to the nature of these service providers, which often operate in the 'cloud', your personal data may be used or stored outside of the EU. Whenever we transfer your personal data outside of the EU, it will only ever be to a country that has been deemed by the European Commission to provide an adequate level of data protection or, otherwise, using standard data protection clauses.
Should you have any queries in relation to who we share your personal data with, please contact us by post, email or telephone, as set out above.
How long will you keep my personal data for?
We will not hold your personal data in an identifiable format for longer than is reasonably necessary to fulfil the purposes for which we collected it and to comply with our legal obligations. However where we collect and use your personal data based on your consent, we will keep your data until you withdraw this consent, unless we have a legal or contractual obligation to keep it for longer.
What about 'cookies'?
Cookies are small files which are sent to your computer, smartphone or other device automatically from a web server whenever you visit a particular website. Our Website uses cookies, much like most others but, specifically, we use Google Analytics which, via cookies, helps us to analyse how visitors use our Website.
All devices can block or delete cookies, which can be done by activating certain settings on your browser, however exactly how you do this will depend on your device and what browser you use.
If you would like to read more information on cookies, including on how to block or delete them, then you can do so by visiting:
Managing your data
At any point while we are in possession of or using your personal data, you have the following rights:
Right of access – you have the right to request a copy of personal data that we hold about you;
Right of rectification – you have a right to correct the personal data that we hold about you that is inaccurate or incomplete;
Right to be forgotten – you can ask for the personal data that we hold about you to be erased from our records;
Right to restriction of processing – you have a right to restrict our use of your personal data;
Right of portability – you have the right to have the personal data we hold about you transferred to another organisation;
Right to object – you have the right to object to certain ways that we use your personal data, such as direct marketing.
Reasonable identification will be required from you if you exercise any of your rights above. In order to exercise any of your rights, please contact us by post, email or telephone, as set out above.
Please note that you have the right to lodge a complaint at any time about us and the manner in which we collect and use your personal data with any supervisory authority of the EU member state in which (a) you work, (b) you live or (c) an alleged infringement has taken place.
The supervisory authority in the UK is the Information Commissioner's Office, the contact details of which are set out below:
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk